Searching the Country for Customer Service Ideas that Help Every Business Thrive!

Why Does September 11th have such an Impact on Us?


What is it about September 11th that makes us feel the way we do. This day has a Christmas feel to it.  You start to think about it in the days leading up to it. On September 10th you realize exactly what is coming up the next day.  And if you are awake at midnight you start to feel it. In your stomach and through the chills that run throughout your body.


Never Forget.  How could we?  Ask any person old enough to remember and they can tell you exactly where they were, who they were with and how they felt that day and the few days that followed.


10 Years Later Josh Liba via Compfight


As I was driving my 10 year old stepson to school this morning I noticed a boy about the same age waiting at his bus stop.  He had his hand over his heart as if he were saying the Pledge of Allegiance.  Then I noticed the time, 8:46.  Thirteen years to the exact moment that the North Tower was struck.  Thirteen years after the exact moment our lives changed.


I couldn’t hold back tears as I drove into work thinking about the next few hours of that gorgeous Tuesday morning in New York.  What would soon turn into a smoke and dust filled war zone right in the middle of the greatest city in the world.  So I started thinking, what is it about this day that gets us all emotional?  Why does this day have such an effect on us compared to some of the other memorable days in our history?


Is it because it happened on our soil?

We had not had an attack on American soil of this magnitude in close to 60 years.  It was our generation’s Pearl Harbor.  And this time it happened in New York.  Our best city.  And in Washington D.C.  Our capital!  We have seen video of soldiers in Vietnam and clips of D Day.  All war is horrific.  But to witness, firsthand in real time, an attack on American soil really makes you feel like you are part of it.


Is it because it involved innocent civilians?

People doing what they did every day of their lives were involved.  Businessmen and women flying to meetings.  Families going on vacations.  Workers of all types walking into the Towers, taking the elevator up to their floors.  In the same way they have done for years.


Is it because we could watch and listen to the events unfold?

Crystal clear video captured two separate planes flying into first the North Tower and then, second, the South Tower.  And then crystal clear video captured the collapse of first the South Tower and then, second, the North Tower.

That morning, I had to leave for work around 9:45 so I found National coverage on the radio as I drove in.  There were reports of people on top of the South Tower with a helicopter circling above trying to land on the roof.  The smoke was so intense that it made it impossible.  I was thinking how on Earth are they going to get these people off the roof?

And then just a few minutes before 10:00 the South Tower collapsed.  Even now as I type the words I feel pain and sorrow.  That is the most memorable moment of the day for me.  And I will never forget.


Is it because our lives changed forever?

They were.  Our lives would never be the same.  We lost certain rights and privileges that we once had.  But we also gained something.  An extreme reminder of what it is to be a American.  To be blessed to live in the greatest country in the world.  More flags have flown since that dreadful day than ever before.  For the first time in a long time, we were all proud to be Americans.


Is it because of the stories of heroes?

First responders rushing up the stairs through the chaos with no concern over the ridiculous danger that waited ahead.  Firefighters and police officers helping as many people as possible.  Who knows how many lives were saved by New York’s finest.  Digging through shards of glass and rubble searching for any survivors the night of 11th and in the days that followed. These people redefined the word hero.

And then there was the passengers on Flight 93.  The heroes on this plane learned about the crashes at the Twin Towers and The Pentagon and decided to take matters into their own hands.  Rushing the cockpit and deliberately crashing the plane causing no harm to anyone on the ground.

These people are angels that somehow got their wings while they were still on Earth.  And we all owe a world of gratitude to them for saving countless lives on this very day thirteen years ago.  They were just like you, normal everyday people who took their own lives in order to save so many more.  (NOTE: I write that paragraph at exactly 10:03-thirteen years to the exact moment that Flight 93 crashed to the ground)


Never Forget

It doesn’t matter what your reason is for being so deeply impacted by the events of September 11th, 2001.  What does matter is that we Never Forget.  Our government isn’t perfect, our law enforcers aren’t perfect, even the firefighters aren’t perfect.  But when we these men and women were faced with terror they acted!

In the movies, the hero never dies.  But in real life, on this day, many of them did.  That’s what we should never forget.  Think about the first responders when you are faced with with a situation that needs a hero.  Think about the civilians on Flight 93.  Never forgetting is the same as always remembering.  Always remember to be a hero to someone who needs one.  Maybe that is the lesson we can take from the heroes of September 11th.


We are the heroes.  Never forget.


Keith Laskey

Tips on Lowering the Cost of Insurance for College Drivers


I got a call from an Insured yesterday.  We have his Motorcycle and RV insured through Progressive.  He has his Auto and Home insured through a different carrier. He heard from his sister that she received a discount when her son went to college. … [Continue reading]

What to know about College Students and Insurance

  Every year there are many questions that flood into our agency about what types of insurance policies college students need.  This post will be a guide for anyone who needs to know exactly what they should do to properly insure a college … [Continue reading]

How New Cars Affect Your Auto Policy

The New Car!   Marc via Compfight   Recently we had a man, 24- year old, replace his '07 Camry with a 2015 Subaru Legacy.  The cars are pretty similar, both cars are 4-door sedans.  The Legacy has 4-cylinders, the Camry has 6. … [Continue reading]

How Safeco Rewind can Forgive an Existing Accident


What is Safeco Rewind? Safeco Rewind is a program offered  by Safeco Insurance that allows a driver to have an existing accident, minor violation or speeding ticket waived for the first policy term just for agreeing to participate.  By agreeing to … [Continue reading]

Not All Acts of God are Covered by Insurance

Act of God

What is an Act of God?   Daniel Pascoal via Compfight   I worked for Travelers Insurance as an outside property claims rep from 2005-2008. We had extensive training before we were ever assigned our first claim.  Two weeks … [Continue reading]

How to Get Coverage for Water Damage to Your Basement

water basement

  Here's a basic recap on how most Homeowners Insurance policies cover weather related water damage to the interior of your home. Damage caused by water that enters the house through the sky (ie. walls, windows, roof) is covered.  Damage … [Continue reading]

The Easy Guide to Buying Life Insurance

clarissa and the kids

  Do you have kids?  A spouse?  A mortgage?  If you were to die, do you have enough funds in the bank to cover your debts?  Probably not.  Why would you have debt if you had the money to cover it? What about college for your kids?  Are … [Continue reading]

What to Do if You’re Rear-Ended

rear ended

  A Rear End Collision is one of the most common types of auto accidents.  Whether the reason is because they are fiddling with the satellite radio or texting, people are very distracted these days.  So, when it happens to you, how should you … [Continue reading]

Three Ways Parents Ruin Youth Baseball


  Ten year old baseball.  Thoughts of the "Sandlot" run through your head.  Just a bunch of kids playing ball in an empty lot.  No parents around. This is 2014.  The Sandlot is long gone, it's a Walgreens now.  Kids rarely play by … [Continue reading]

Insurance For Bicycles

pee wee herman bike

  We have a sign out front of our office where we put up little messages.  For the longest time the sign read "NEED HELP WITH MEDICARE  CALL US" We had so many people call and stop in that my dad, our Healthcare guru, finally told us to … [Continue reading]

The Father/Stepfather Relationship


  Oh this is an interesting relationship.  On one side you have a man who has a son that now lives under another man's roof.  This man's son will be raised, in large part, by another man.  Will be heavily influenced by this other man.  Not to … [Continue reading]

We Will Miss These Times – A Baseball Story

  Talking with someone today on the phone in regards to our Memorial Day weekend plans.  I mentioned that my stepson, Reece,  has four baseball games in the next three days.  He had five games in four days scheduled but last night's game was … [Continue reading]

What’s Your Story?

  A man parks his car on a street in Manhattan.  He exits the vehicle and starts down the road.  He is approached by a homeless man who asks him if he has a dollar for four quarters.  The man thinks for a second, realizes that this is the … [Continue reading]

Why Yelp STINKS!

anton ego

  Surely you have heard of Yelp.  It's the site where people can post reviews about their experiences at local businesses and restaurants.  The idea is a great one, we LOVE reviews.  Reviews are extremely helpful when  searching for the right … [Continue reading]

The Seven Decisions-A Breakdown of “The Travelers Gift” by Andy Andrews


Have you heard of Andy Andrews?  I have read or listened to six of his books.  The first was "The Travelers Gift". (affiliate link) "The Travelers Gift" is a story about an executive, David Ponder, who loses his job due to a hostile takeover of … [Continue reading]

How to Avoid Misery and Manage Weight

How to be Miserable and Add Fat to Your Body   We all know the importance of breakfast.  It doesn't matter if you are trying to lose weight, add weight, manage weight, or build muscle.  Breakfast truly is the most important meal of the day. … [Continue reading]

Youth Development: Learning From Jackie Robinson

Jackie Robinson Day

  Here are some facts about Jackie Robinson's baseball career.   Became the first black man to play for a Major league baseball team on 4/15/1947 with the Brooklyn Dodgers.  Rookie of the Year in 1947.   MVP in 1949 (Became the … [Continue reading]

Healthy Living: Keeping Kids Positive

Have kids always been so negative?  I see it at every youth sporting event.  Kids get so down on themselves!  If they make an error in the field, a mistake at the plate or foul on the court.  The shrugged shoulders, teary eyes, slammed bats and … [Continue reading]

Social Responsibility-Help at the Supermarket

  Social Responsibility- Giving back and providing support to our neighbors.   I sometimes wish that the supermarket checkout person was a nutritionist.  I would get to the line, put my food on the conveyor belt and have the … [Continue reading]

%d bloggers like this: